Frequently Asked Questions
Find answers to the most common questions about our packing and moving services. Can't find what you're looking for? Contact us directly.
We recommend booking at least 7-15 days in advance for local moves and 15-30 days for interstate relocations. This allows us to conduct a proper survey, plan the move efficiently, and ensure vehicle availability.
The cost depends on several factors including:
- Volume and weight of goods
- Distance of relocation
- Special handling requirements (piano, artwork, etc.)
- Packing materials used
- Insurance coverage
- Additional services like storage or unpacking
We provide all professional packing materials including corrugated boxes, bubble wrap, packing paper, stretch film, wooden crates, and safety materials. These are included in our service package to ensure maximum protection for your belongings.
Yes, we provide transit insurance coverage for all your goods. We offer various insurance options and can arrange comprehensive coverage to protect your belongings against any unforeseen circumstances during transportation. The insurance cost is typically 1-2% of the declared value.
Fragile items receive special attention with:
- Multiple layers of bubble wrap and foam protection
- Customized wooden crates for extra fragile items
- Clear "FRAGILE" labeling on all sides
- Separate loading and secure placement in the vehicle
- Valuable items are documented, specially packed, and tracked separately
Yes, you can pack non-fragile items yourself. However, we recommend professional packing for delicate items to ensure safety. Please note that self-packed items may not be covered under our damage protection policy. We can provide guidance on proper packing techniques if you choose to pack some items yourself.
We do not transport:
- Hazardous materials (chemicals, paints, aerosols)
- Gas cylinders and inflammable items
- Live plants and perishable food items
- Illegal substances or prohibited items
- Cash, jewelry, and important documents (should be carried personally)
- Local moves: Typically 1-2 days
- Interstate relocations: Usually 3-7 days depending on distance
- Complex moves: Large volumes may take 7-10 days
Yes, we offer secure, climate-controlled storage facilities for both short-term and long-term needs. Our warehouses feature:
- 24/7 security monitoring and CCTV surveillance
- Climate control for sensitive items
- Fire protection systems
- Insurance coverage options
- Easy access with proper documentation
Absolutely! We provide real-time tracking through:
- GPS-enabled vehicles
- Regular updates via SMS and email
- Customer portal access with live tracking
- Dedicated customer support for updates
You can postpone your move with at least 48 hours notice without any charges. Cancellation policies vary based on timing:
- More than 7 days notice: Full refund of advance
- 3-7 days notice: 50% refund of advance
- Less than 3 days notice: No refund
Yes, our trained professionals carefully dismantle furniture before packing and reassemble it at your new location. This service is included in our package for standard furniture items. For complex or antique furniture, we may recommend specialized handling.
We accept multiple payment options:
- Cash
- Credit/Debit Cards
- Bank Transfers
- UPI Payments
- Cheques
Yes, we provide specialized vehicle transportation services for cars, bikes, and scooters. We use proper carriers and secure loading techniques to ensure safe transportation. Vehicle transportation is priced separately based on distance and vehicle type.
In the rare event of damage:
- Immediately notify our team upon delivery
- Document the damage with photos
- We have a clear claims process
- Our insurance coverage ensures appropriate compensation
- Claims are processed within 7-10 working days
Yes, we operate 365 days a year. Weekend and holiday moves are available, though they may have different pricing. Please inform us during booking if you prefer these dates so we can arrange the necessary resources.
Absolutely! We specialize in both residential and commercial relocations. For office moves, we offer:
- After-hours and weekend services
- IT equipment handling
- Document management
- Minimal business disruption planning
- Phased relocation options
We recommend:
- Carry important documents personally
- Keep jewelry and medications with you
- For documents that must be moved, we provide secure sealed boxes
- Use our special handling service for valuable items
- Create digital copies of important documents
Yes, we offer complete unpacking services where our team will:
- Unpack all items carefully
- Arrange items as per your preference
- Set up furniture in designated areas
- Remove all packing materials from your premises
- Help with basic organization
Essential preparations include:
- Create an inventory list of all items
- Separate essential items you'll need immediately
- Defrost refrigerators 24 hours before
- Disconnect all appliances
- Inform relevant authorities about your move
- Ensure clear access paths for our team
- Pack a "first-night" box with essentials
Still Have Questions?
Our customer support team is here to help you with any additional questions about our packing and moving services.
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